Universal Hotel Supply

Universal Hotel Supply has really come through for us on a number of company-wide initiatives and brand standard products. They’re able to create exactly what we need and save us money without the “custom” cost. They’ve been amongst our most professional suppliers we use and they provide a unique and useful resource in the hotel industry.

I’ve had the pleasure of working directly and closely with Lauren Ross as well as her team at Universal Hotel Supply for several years. Their commitment to supporting our daily operations is unmatched. Beyond offering excellent products, Universal Hotel Supply’s service truly sets them apart. They understand our needs, respect our budget, ensure timely deliveries, and actively help monitor our inventory so we’re always prepared. Their reliability and commitment to customer care are unmatched.

We have partnered with Universal for years and the team makes it so easy. They offer high quality linen at competitive prices and go above and beyond to ensure we are satisfied. Universal presented us with many amazing options to choose from and we ultimately selected something that our guests and owners are extremely pleased with. We confidently recommend them to anyone in the hospitality industry.

I can’tbe happier with the service, quality, and attention I get from Universal Hotel Supply. The Langham, Boston has been working with them for 25+ years. They are very attentive and will be there when you need them. We source 5-Star products, service and attention, Universal Hotel Supply gives you 5-Star products,service and attention.

Universal Hotel Supplies has been Grotto Bay’s supplier of hotel supplies, linens and terry for about 24 years. Given my main focus is to run there sort having a dependable, thorough and very competitive supplier is of great importance. Lauren and her team have been all of the afore mentioned for all those years. Immediate response not only when purchasing but also after delivery is what keeps us doing business with Universal Hotel Supplies.

My job is to find a needle in a haystack: Sourcing the specs the designer is looking for and meets the owner’s parameters. Bridging the gap is the challenge. Having an individual to bounce things off of makes a huge difference, especially when we’re not even sure what we’re looking for. Their assistance in problem solving is invaluable.